Business Analyst/Account Manager job with SKYPAD


Sky I.T. Group is the residence of SKYPAD, a major B2B SaaS system, supporting the collaboration of the world’s most recognizable brand names with the leading stores across the world. Leveraging automation and self-provide reporting, SKYPAD provides insights into merchandise and site level trends that push preparing, forecasting, and provide chain choices, refining the customer purchasing expertise. Now, SKYPAD services in excess of 3,000 people, from 2,000+ makes across quite a few marketplace verticals and geographic areas. Our customer brand portfolio of market leaders includes Gucci, Prada, Rag & Bone, Blessed Manufacturer, Burberry, and L’Oréal. The SKYPAD retailer partner network features Nordstrom, Neiman Marcus, Bergdorf Goodman, and Saks Fifth Avenue.



This placement (Business enterprise Analyst* – RETAIL Organization INTELLIGENCE) is dependable for supporting a portfolio of current clients with contacts at the Affiliate and Supervisor amounts, and interior teams across manufacturing, advancement, and income. This position reviews to the Director of Account Management and is centered in New York City (Chelsea/Garment District).

*Immediately after 4 to 6 months, the prospect will also have an option to mature into an account supervisor income-oriented job.


Obligations AND Duties:

Inside of a record of Apparel/Manner accounts, the Organization Analyst will:

· Go to and actively take part in regimen luxurious style account shopper conferences, equally on- and off-web site.

· Retain shopper fulfillment throughout the account administration system: this includes making use of fantastic penned and verbal techniques, keen skill to “problem-solve” and decipher person inquiries and collaborate proficiently between internal teams and client contacts.

· Liaison involving interior technical production teams and customer enterprise buyers, and adhere to up with buyers to deal with reporting issues and inquiries.

· Validate, on celebration and when essential, retail data employing excel.

· Employ listening and probing capabilities to discover and evaluate the client’s demands. Workout sound judgment to evaluate and identify strong possibilities in line with corporate strategy.

· Deliver a significant-quality overview and demonstration of reporting products and services, and be equipped to respond to typical concerns relating to the organization and solutions by means of company promoting specifications.

· Supply feed-back to the a variety of inner teams to help generate new solutions, create additional efficient advertising and marketing applications, and make improvements to existing remedies.


· Exceptional prepared and verbal communication abilities, like alternative-primarily based issues management.

· Shown capacity to do the job very well under restricted deadlines and pressure without having compromising criteria.

· Verified competency of intermediate-to-highly developed Excel capabilities required.

· Show a substantial level of electricity and perception of urgency to push both extraordinary customer satisfaction and interior efficiencies.

· Charismatic, dazzling, and analytical with a “can-do” mentality.

· Means to execute client answers as outlined by Account Management crew.


Schooling AND/OR Expertise Favored FOR Posture:

· 4-calendar year Diploma, ideally in Enterprise.

· 1-2 years’ expertise in attire/vogue merchandising, purchasing, scheduling or connected functions.

· 3+ many years of practical experience in B2B SaaS/Software Revenue, e-commerce, engineering answers

· Proven achievement in managing inside and exterior associations, communications.

· Confirmed ability to understand primary retail math and make use of intermediate-to-highly developed excel capabilities across everyday functions.

· Knowledge of retail/wholesale organization and business intelligence reporting packages (e.g. SAP, BlueCherry, RLM, Retail Professional, QlikView, Microstrategy, Cognos,).

· Fashion or consumer items marketplace information most well-liked.



We are artistic, progressive, and expert in helping corporations develop into a lot more economical. Guaranteeing that every member of our group feels fulfilled and on track to grow to be the quite ideal employee they can be is important – and we really encourage our persons to find new techniques of reaching certain plans. We absolutely imagine that each and each individual component of our firm supplies value, a new viewpoint and progress to SKYPAD’s expansion and accomplishment. Our expert group is quite welcoming and eager to assistance our new members. Appear sign up for us so we can build alongside one another!


Positive aspects

SKYPAD delivers a competitive wage and added benefits bundle comprehensive with health care, dental & vision insurance policy, a matching 401k software, flexible PTO & a huge array of holidays and paid out parental go away.